AHVRP Member Webinar
Transforming Futures of Adults and Students through Hospital Skill Based Programming
Wednesday, July 13th, 2016
1:00 p.m. CT, 2:00 p.m. ET
Speaker Lauren Lele - Newton-Wellesley Hospital
Click here for more information and to register.
In this session, you will learn about a passion-driven volunteer program that provides real-life work experience to help youth and adults with significant disabilities make successful transitions from school to adult life.
- Learn the opportunity hospitals have for providing interactive work based skills for socially, intellectually and physically challenged youth and adults.
- Learn how to highlight stakeholder benefits, cost savings, community connections, outreach and create public relations opportunities.
- Learn the positive outcomes that have resulted from vocational programming as well as how the hospital has played a significant part in the growth and development for individuals and groups.
Lauren Lele, CAVS, Director, Community Benefits and Volunteer Services, Newton-Wellesley Hospital, Newton Lower Falls, Massachusetts
This webinar is free of charge to AHVRP members, but advanced registration is required.
Click here to register.
BUSINESS AND EDUCATIONAL/ANNUAL MEETING
Friday, June 3rd, 2016
9:30am - 2pm
Click here for more information and to register.
Spring Conference Scholarship:
Please see the attachment for information about the spring conference scholarship. We would like to encourage members to apply if needed. The deadline for submission is due by April 10, 2016.
Download the application here
CAVS Upcoming Online Testing Windows:
April 4-15, 2016.
October 3-14, 2016
CAVS Upcoming Paper and Pencil Exams:
NEADHVS Conference - May 24, 2016
Providence, Rhode Island
WADVS Conference - June 17, 2016
AHVRP Annual Conference - October 11, 2016
The CAVS Exam:
The exam consists of 100 multiple-choice questions that address topics in the CAVS Content Outline, a document approved by the AHVRP Board of Directors. Also approved by the Board of Directors is the passing score, which this year is 74%. The CAVS exam is continually updated by the CAVS Test Committee, a group of CAVS-certified AHVRP members.
AHVRP members (Member ID required) - $250
Non-members - $425
Candidates may apply at any point during the year. For details, see the CAVS Candidate Handbook and Application below. Test questions are derived from the CAVS Exam content outline found in the CAVS Handbook. CAVS candidates should expect to spend 40-50 hours preparing for the exam.
Click here to access the CAVS application.
If you need further assistance, please contact:
CAVS Exam Inquiries:
CCVA Executive Director
TITLE: Director of Volunteer Services & Community Outreach - Metro West Medical Center
GENERAL SUMMARY: Under general supervision of the Vice President of Human Resources, is responsible for planning, organizing, coordinating, and monitoring the provision of all volunteer services which augment those services provided by regular Hospital staff. Recruits volunteers of all ages from the community; attracts and maintains community support and interest in the Hospitals volunteer program.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- In consultation with the VP of Human Resources, develops short and long-term plans to accomplish agreed-upon goals for the volunteer services. Assesses volunteer service capabilities and Hospital needs; develops, implements, and integrates new volunteer services according to identified needs.
- Directs and coordinates the functions and activities of the volunteers within the hospital. Formulates policy for volunteers and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy. Communicates and enforces function-specific and Hospital-wide policies and procedures. Maintains volunteer service records. Receives and investigates all complaints concerning volunteers; determines veracity of such and takes appropriate action.
- Recruits, interviews, selects, orients, and assigns volunteers to appropriate areas and functions. Evaluates individual aptitudes, abilities, qualifications, interests, and availability, and places individuals where the volunteer and the Hospital will receive optimal benefit.
- Communicates with community schools and agencies in developing volunteers' activities for students with healthcare-related career interests, as well as for individuals who will benefit from involvement in the volunteer program. Works with community groups to foster volunteerism as an approach to meeting community health care needs.
- Represents the Hospital’s volunteer program at community events and informational programs. Identifies community needs and develops quality programs to meet those needs. Investigates service expansion, recommends new programs, and oversee implementation as opportunities present themselves.
- Oversees delivery of community outreach programs. Assists with scheduling and delivery of community outreach programs. Serves as liaison between the community and those providing educational programs and workshops on behalf of the hospital. Focuses on contact with community members through networking and awareness of community activities.
- Manages Community Benefits program. Coordinates Community Needs Assessment, communicates results and in coordination with Marketing, develops programs based on findings.
- Recruits, interviews, selects, orients and supervises Hospital information desk staff.
- Performs special projects as needed. Plans and implements the annual recognition program for the volunteers. Participates as a member of the board of the Hospital Aid and Auxiliary and assists the Auxiliary Committee Chairmen to coordinate and implement a variety of special projects and events.
KNOWLEDGE, EXPERIENCE AND OTHER JOB REQUIREMENTS:
- Level of knowledge equivalent to that ordinarily acquired through completion of two years of college-level training in management, marketing, public relations, or a related field; bachelor’s degree preferred.
- Up to two years of progressively more responsible experience in various Hospital and volunteer-related capacities.
HR Business Partner
MetroWest Medical Center
(p) 508-383-1522 (f) 508-383-1533
June 3rd - BI Deaconess Plymouth. - more info to come.
2016 NEADHVS Spring Conference
May 24-26, 2016
Biltmore Hotel Providence, RI
(Click image or here to to download full PDF)
Paper & Pencil CAVS Exam
Before the NEADHVS Spring Conference
(Click here for event info)
May 24, 2016
9:30am - 11:30am
Providence Biltmore, Providence, Rhode Island
Room: State Suite A
Retail Revival with Kathy Moe, CAVS
May 25, 2016
(Click here for event info)
2:00 - 4:00PM
Providence Biltmore, Providence, Rhode Island
Future National Volunteer Week Dates
- April 10-16, 2016
- April 23-29, 2017
- April 15-22, 2018
- April 7-13, 2019
AHVRP 2016 Conference Visionary Leadership
October 8-11, 2016
Hyatt Regency Atlanta Atlanta, GA
MADHVS Annual Meeting June 2015 - : Speakers: Brianne Tangney, Corporate Citizenship team at Blue Cross Blue Shield of MA; Kimberly Votruba-Matook is the Marketing and Development Coordinator at Marlborough Hospital; Guy "Terry" Kelley Jr. is Executive Director of Merrimack Valley Community Service Corps and Maleah Gustafson advocate/practitioner volunteer engagement & community development.
Harriston-Diggs to Receive 2015 Martin Luther King, Jr. Black Achievers Award
Congratulations are in order again for Stephanie Harriston-Diggs who will be recognized this year as a 2015 recipient of the Martin Luther King, Jr. Black Achievers Award on Thursday, January 15, 2015
The Achievers is a national program of the YMCA that operates in more than 100 YMCAs throughout the country. In 1975, the YMCA of Greater Boston launched its own program to recognize Black employees for their talent, perseverance and determination, and to honor those who have achieved exemplary success in their professional careers. Nominees are outstanding employees from BIDMC, Bowdoin Street Health Center, Beth Israel Deaconess HealthCare Lexington, Beth Israel Deaconess HealthCare Chelsea, Beth Israel Deaconess Healthcare-Chestnut Hill and Beth Israel Deaconess Cancer Center and Surgical Pavilion in Needham who commit their time and talent to making a difference in their community.
This year marks the 26th anniversary of BIDMC's participation in the Black Achievers Program. Through the years, BIDMC has recognized employees in many different jobs and departments, united by the significant contributions they have made through their work at BIDMC.
Jill Friedman Fixler, Founder in memorium
We mourn the loss of JFFixler Group founder and former president, Jill Friedman Fixler, who passed away November 29, 2014.
Jill was a nationally known leader recognized for her innovative approaches to re-inventing, re-engineering and re-vitalizing nonprofit and public sector organizations. Over her 30+ year career, she worked to promote excellence in volunteer engagement, strategic planning and board and organizational development for organizations throughout the U.S. and Canada. Jill was a popular author, speaker and coach. She leaves a legacy of helping to change the conversation about volunteer engagement in the sector and having inspired thousands to engage volunteers meaningfully to help make the world a better place.
Harriston-Diggs Receives Prestigious American Cancer Society Award
Stephanie Harriston-Diggs, Director, Volunteer Services, was one of 19 passionate volunteers to be recognized by the American Cancer Society (ACS) with the 2014 St. George National Award.
This award recognizes individuals across the country for outstanding service to the community in support of the ACS' mission to finish the fight against cancer. Recipients were chosen based on their continuous leadership, commitment and dedication to key initiatives in the areas of fundraising, mission delivery, patient support, legislative advocacy and event engagement.
"The volunteers honored with this award have dedicated their time and resources to the fight against cancer," said Pamela Meyerhoffer, FAHP, volunteer chair of the American Cancer Society Board of Directors. "Their commitment to and passion for our mission is remarkable."
Harriston-Diggs was a recipient in the Society's New England Division. She was noted for bringing many new donors to the Society and for being a generous supporter of several major gift campaigns. Her experience in major gifts helped the Division open AstraZeneca Hope Lodge Boston in 2008.
AstraZeneca Hope Lodge Boston, located in Jamaica Plain, serves as a home away from home for patients traveling more than 40 miles to their outpatient treatments in Boston. There is no charge to stay at Hope Lodge, for either the patient or his or her caregivers.
"It was such a pleasure to be at the right place at the right time to actively participate in developing an important American Cancer Society vision," Harriston-Diggs said. "The Lodge has proven to be such a vital resource for patients and their caregivers seeking medical assistance from the many prestigious medical facilities in Boston."
"Stephanie's leadership has been instrumental in building and augmenting relationships between the American Cancer Society and the Boston area," said Peg Camp, Executive Vice President and Operating Officer of the Society's New England Division. "Her contributions are selfless and will leave an indelible impact on the Society's efforts to execute its lifesaving work in Boston."
Harriston-Diggs is excited to receive this prestigious award. "When I look at the caliber of excellence in the other 18 recipients who keep the American Cancer Society's programs thriving, I am honored and humbled to be recognized alongside them."
Have gavel, will travel
Dear MADHVS member,
Happy New Year! July is the start of a new year for MADHVS and a new slate of officers. I want to thank you for the honor to serve as your MADHVS president for the upcoming 2014-2015 term. MADHVS has been invaluable to me in my role as Director of Volunteer Services at Marlborough Hospital. I am so excited to be part of such a strong board and a valuable organization. Thank you to Nancy Reilly, C.A.V.S., outgoing president, and last year's board members for providing us with the leadership and educational opportunities to advance our profession and improve our operations during such a transitional time in health care.
Last week, I spent some time on the road getting the MADHVS transition process started. Nancy passed along the president's gavel as well as a truckload of materials. Ok, not a truckload, but we did need a cart to get all the notebooks, etc out to my car! She shared some of the wisdom she's gained from her tenure and I'm sure I'll have many more questions for her as she continues on the board as past president and in her new role as NEADHVS Educational Chair.
I also met with Sandy Epstein, new Area 2 chair, and shared materials and thoughts from my two years as Area 2 chair. I've been a member of MADHVS since 2008 and Sandy has been an active participant for much longer than I have. I'm pleased to be handing the reins to such a capable professional.
Next on the trip was Laura Dilts, new MADHVS educational chair and current NEADHVS membership chair. Laura has already been reviewing the materials from the Education Committee and has numerous ideas for the upcoming year. I'm looking forward to seeing what the committee proposes. Now, if I can only keep up with Laura's energy!
Speaking of energy, I am so impressed with this year's board and the mix of returning members and new additions. The wisdom of the returnees, along with a different perspective that only fresh eyes can bring, should make for quite a strong combination. We'll need that strength for the challenges that are facing us this year – increasing membership, educational offerings that accommodate the limited availability of time and money our member health care facilities are experiencing, and communicating effectively with you, our members, to ensure you get the most out of your investment in MADHVS.
The board will be meeting over the next several weeks to setup our calendar and goals for this year. Please feel free to send along any ideas or feedback to your area chairperson so we can do our best to meet your needs.
Once again, thank you and I'm looking forward to working with you to take MADHVS to the next level of professionalism, innovation and service excellence.
Mary Ann Stein
Director, Volunteer Services and Community Outreach
Jordan Hospital is now Beth Israel Deaconess-Plymouth
We are pleased to announce Jordan Hospital is now Beth Israel Deaconess-Plymouth. The change became effective January 1st of this year. Jordan joins the family that includes Beth Israel Deaconess Medical Center, BID-Milton and BID-Needham.
Introducing the Pat Rowell Extraordinary Achievement Award
On May 14th 2014, Pat Rowell was the recipient of the inaugural award, which will be given each year to a volunteer who exemplifies extraordinary committment to volunteerism, service, and generosity of spirit. Click here to view the article.
Marie Johnson, Director of Volunteers, Named 2009 Winchester Citizen of the Year
It is with great enthusiasm we announce that Marie Johnson, director of volunteer services, has been selected as the 2009 Winchester
Citizen of the Year. The announcement was made on Wednesday April 15 at the Winchester Chamber of Commerce Annual Meeting. Marie is
a past president of the chamber and Eucharistic Minster of the Church of the Epiphany. “The Citizen of the Year celebration is one
of the chamber’s most exciting events of the year,” said Cathy Alexander, executive director of the Winchester Chamber of Commerce.
“Since Marie is a former chamber president, it’s even more special to us.” A celebration and dinner to honor Marie will be held on
Wednesday, May 20 at the Woburn Hilton. Tickets are $50. To make a reservation, please call the chamber office at 781-729-8870.
Lahey Clinic Volunteer Award: Team Award
On Tuesday, April 21, during National Volunteer Week, staff members from Lahey Clinic’s Cardiac Catheterization Lab
and the department’s volunteers were presented with the Volunteer Team Award for exceptional collaboration between staff
and volunteers. Robin Kline, director of volunteer services at Cooley Dickinson Hospital in Northampton and current president
of the Massachusetts Association of Directors of Healthcare Volunteer Services, presented the award to Karen Walsh, BSN, RN,
Cardiac Cath Lab. The Cath Lab’s volunteers are Charlie Caperonis, Michael Segal, Sonja Jacobson, Susan Nesline,
Susan O’Neil, Ambroisine Trenchard and Sandra Curran. They have logged close to 1100 hours of service to Lahey Clinic
Joining them for the celebration were Sanford Kurtz, MD, chief operating officer;
Jeff Doran, senior vice president;
Mary Iodice, director, Volunteer and Community Services; and Donna Silva, coordinator, Volunteer and Community Services;
Diane Cronin, MSN, RN; and Tracey Batakis, RN, CEN.
AHVRP Education Development Committee
The AHVRP Education Development Committee is proud to present to our members an on-line resource that will support you in advocating for your leadership position and promote the value of your program within your healthcare organization.
As we all can attest, no on in our facilities seem to know exactly what we do, right? When a new project comes up, it's usually the DVS that ends up taking it on because administration knows we will successfully get the job done, right? After all, “we just work with volunteers - what an easy job!” Sound familiar?
Well colleagues, the time has come to show the value that volunteer services brings to each of our facilities.
The Advocacy Toolkit Committee began with the following questions: “What tools are needed to advocate for our profession, how do we show the value of our programs, how do we help our colleagues share the value of their position, how do we show the value of CAVS certification/renewal and get support from our direct reports?” The responses received from one of the most successful member surveys completed in the history of AHVRP enabled this committee to begin research on the four top categories selected by our members. We thank you for your participation!
As a member benefit, this exciting on-line toolkit provides a strong foundation of valuable resources and tools to assist you in further preparation for the CAVS exam, management reporting, benchmarking, program evaluation and much more. As the toolkit becomes established with our members, it will continue to grow and develop to meet current and future needs of volunteer leaders across the nation!
Please join us in introducing and sharing this advocacy tool with your members! If you are not a member of AHVRP, we invite you to join today!
Top 100 Places to Work in Massachusetts
The Globe 100’s “Top Places to Work: 2008” were published in the Boston Globe on Sunday, November 9. Winchester Hospital was ranked #1 in the survey. Look for the article on “Winchester Hospital: The Caring Community” on page 18, and for a picture of Volunteer Services Director and NEADHVS member Marie Johnson on page 4.
Other Massachusetts hospitals included in the top 100 rankings were: Children’s Hospital Boston (#18), Massachusetts General Hospital (#69), New England Baptist Hospital (#70), and Dana-Farber Cancer Institute (#73). Check out the feature at: http://www.boston.com/jobs/topworkplaces/.
AHA My Care Counts
The AHA recently launched My Care Counts, a grassroots effort to let members of Congress know that Americans support their local hospitals and want to protect the care they receive in their communities.
The AHA is asking the men and women of our nation's hospitals - hospital leaders, trustees and staff - as well as auxilians and volunteers to sign an online "Call to Action" expressing their support. It's simple - visit www.MyCareCounts.org, fill in the information requested and click "Sign the Call to action" to add your name to the thousands that already have signed on. But don't stop there! Share the Web site with your friends, family members and neighbors and ask them to join the effort by adding their names, and encouraging their family and friends to do likewise.
Today, hospitals must be able to respond to disasters both natural and manmade, update facilities and technologies to better care for an increasingly aging population, and upgrade information technology for patient safety. And they always need to be ready to provide the care you need at any time, under any circumstance. At a time when our nation's health care system faces these and other very serious challenges, cuts that threaten vital services are dangerous for all of us.
Please visit www.MyCareCounts.org to sign the Call to Action...and forward the address on to your friends and family and ask them to sign as well. Your hospital is depending on you!
Letter from VolunteerMatch
It is with great pleasure that I invite you to review Great Expectations:
Boomers and the Future of Volunteering, a new report from VolunteerMatch.
This new study, presented with the support of the MetLife foundation and
sponsored by Atlantic Philanthropies, takes a closer look at the types of
volunteer opportunities older adults are looking for in order to provide useful
insights for nonprofits interested in expanding their capacity to attract and
engage this talented population.
The study, based on in-depth user research conducted by Peter D. Hart Research
Associates, explores both the nonprofit and the volunteer perspectives, but
focuses on identifying the evolving motivations, attitudes, skills and
expectations of volunteers as they mature. The study also underscores the
growing use of the Internet among older Americans and illustrates its usefulness
as a tool for connecting volunteers with local nonprofit organizations.
Among the Key Findings of the report:
- Many older non-volunteers are reconsidering volunteering.
- More than half of 55+ non-volunteers report some interest in volunteering
Professionals and women aged 55-64 are the most likely to be interested
- Older non-volunteers aren't volunteering because they haven't found the right
- 32% of non-volunteers 55+ would prefer a volunteer activity that helps them
learn new skills or explore new interests.
- Older adult volunteers are more likely to appreciate the personal significance
- VolunteerMatch users age 55+ are contributing nearly 100 hours a year more than
users aged 30-39 (226 hours vs. 132 hours).
- 75% of users 55+ view volunteering as "very important" or "one of the most important" things in their life.
- Volunteers grow increasingly interested in making use of their career and non-career related skills as they mature.
- A majority of VolunteerMatch users 55+ agree that they would prefer a volunteer
opportunity that makes use of their personal or professional skills.
- The Internet is making it easier for people of all ages to find nonprofit
organizations that need help.
- 66% of those surveyed report that their use of the Internet has made it easier
for them to find an organization that needed help.
- 61% report that it has made it easier to find interesting opportunities.
Great Expectations: Boomers and the Future of Volunteering echoes the working
hypothesis held by many sector researchers and practitioners that older
volunteers, with their desire to apply a lifetime of experience and skill, have
expectations for their volunteer commitments that don't currently align with the
perceived need for skilled volunteers among nonprofits. The findings also
suggest that knowledge and education, coupled with a more effective
communication infrastructure, can realign these dynamics by reinforcing high
expectations and empowering more organizations to make the most of their
To download a copy of the full report, visit:
We hope you find Great Expectations: Boomers and the Future of Volunteering to
be both insightful and thought-provoking, and encourage you to share it with
VolunteerMatch is committed to investing in technology to transform the
landscape of volunteering and we look forward to working with you in the years
Value of Volunteer Time
For more information about the value of volunteer time, visit this website.
“Celebrate What’s Right with the World”
MADHVS has a copy of a wonderful video, “Celebrate
What’s Right with the World”, available to MADHVS
members for workshops, orientations, appreciation and awards
banquets, etc. The video helps us recognize possibilities
and find solutions for many of the challenges before us, and
features stunning photography from Dewitt Jones of National
Geographic magazine. Contact MADHVS Communications Director
for availability and details.