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MADHVS Spring Meeting 2015

June 12, 2015 - 9:00AM - 2:30PM
UMass Memorial Medical Center
Worcester, MA

MADHVS Spring Meeting
NEADHVS Spring Conference 2015

May 19-21, 2015
The Wentworth by the Sea
New Castle, NH

NEADHVS Spring Conference 2015
Free AHVRP Webinar

The 2014 Program Award Winners - FREE for members!
January 21, 2015
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
1.5 CEU credit hours will be awarded for this presentation.

Mobility is Medicine
Presenters: Kelley Boothby, CAVS, Manager, Volunteer Services
& Eileen Pelletier, CAVS, Manager, Volunteer Services at Hartford Hospital

Lack of mobilization of patients, especially older adults, is a nationwide trend. Lack of mobility increases the risk of pressure sores, falls, pneumonia, and other complications. This session will discuss the challenges to patient mobility recognized at Hartford Hospital, and how a cost-effective Mobility Volunteer program was developed to increase patient mobilization and assist in a culture change, embedding the importance of early and frequent mobilization as a priority for patient care, while providing a valuable patient interactive experience for Volunteers interested in the healthcare field.

Buddy Brigade Pet Therapy Program
Presenter: Joy Parker, Director, Volunteer Services, Children's Hospital of The King's Daughters

The Buddy Brigade Pet Therapy Program at CHKD was launched in 2005 with seven dogs. Today, 52 teams (owners and certified dogs) participate in over 60 monthly openings.

In 2013, handlers documented 9,600 interactions with children, visitors and staff, logging 825 volunteer hours. Dog teams visit inpatients, the outpatient cancer clinic, physical therapy patients and the Child Abuse Center.

Trading cards are an innovative addition to the Buddy Brigade program. Each dog has an individual photo card, similar to a baseball card, with his picture, name, breed, birth date, interests and hobbies and favorite treats. Visits let the patient see the dog in the doorway and leave a trading card.

Member cost: free
Non-member cost: $59.99

To register for this webinar click here.

Job Opening: Beth Israel Deaconess - Program Coordinator Volunteer Services

Location: Boston, MA
Stnd Hrs/Wk - 40
Shift - Day

Responsibilities -

  1. Implements and coordinates administrative procedures, processes, services and systems for the assigned program. Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.
  2. Provides administrative support to staff in assigned program areas. Schedules and prepares materials for appointments, meetings and special events. Coordinates program correspondence, calendars, projects and travel arrangements as needed. Ensures that staff are informed and supplies and equipment are available.
  3. Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports. Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.
  4. Monitors and evaluates the effectiveness of the program administration. Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.
  5. Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies. Maintains accurate records for compliance. Participates in quality improvement projects.

For more information and to apply, click here

Published 1/7/2015

Job Opening: Mass General - Director, Volunteer Services

Location: MGH Main Campus - Boston
Stnd Hrs/Wk - 40.00
Shift - Day

Responsibilities - Under the general direction of the Executive Director, Patient Care Services (PCS) Operations, the incumbent collaborates with clinical and administrative staff. Researches and identifies opportunities for new volunteer programs and pilot projects. Oversees volunteers' training. In addition, oversees the hiring, training and evaluation of Information Desk Associate staff.

For more information and to apply, click here

Published 12/17/2014

Harriston-Diggs to Receive 2015 Martin Luther King, Jr. Black Achievers Award

Congratulations are in order again for Stephanie Harriston-Diggs who will be recognized this year as a 2015 recipient of the Martin Luther King, Jr. Black Achievers Award on Thursday, January 15, 2015

The Achievers is a national program of the YMCA that operates in more than 100 YMCAs throughout the country. In 1975, the YMCA of Greater Boston launched its own program to recognize Black employees for their talent, perseverance and determination, and to honor those who have achieved exemplary success in their professional careers. Nominees are outstanding employees from BIDMC, Bowdoin Street Health Center, Beth Israel Deaconess HealthCare Lexington, Beth Israel Deaconess HealthCare Chelsea, Beth Israel Deaconess Healthcare-Chestnut Hill and Beth Israel Deaconess Cancer Center and Surgical Pavilion in Needham who commit their time and talent to making a difference in their community.

This year marks the 26th anniversary of BIDMC's participation in the Black Achievers Program. Through the years, BIDMC has recognized employees in many different jobs and departments, united by the significant contributions they have made through their work at BIDMC.

Published 12/22/2014

Jill Friedman Fixler, Founder in memorium

We mourn the loss of JFFixler Group founder and former president, Jill Friedman Fixler, who passed away November 29, 2014.

Jill was a nationally known leader recognized for her innovative approaches to re-inventing, re-engineering and re-vitalizing nonprofit and public sector organizations. Over her 30+ year career, she worked to promote excellence in volunteer engagement, strategic planning and board and organizational development for organizations throughout the U.S. and Canada. Jill was a popular author, speaker and coach. She leaves a legacy of helping to change the conversation about volunteer engagement in the sector and having inspired thousands to engage volunteers meaningfully to help make the world a better place.

Published 12/19/2014

Harriston-Diggs Receives Prestigious American Cancer Society Award

Stephanie Harriston-Diggs, Director, Volunteer Services, was one of 19 passionate volunteers to be recognized by the American Cancer Society (ACS) with the 2014 St. George National Award.

This award recognizes individuals across the country for outstanding service to the community in support of the ACS' mission to finish the fight against cancer. Recipients were chosen based on their continuous leadership, commitment and dedication to key initiatives in the areas of fundraising, mission delivery, patient support, legislative advocacy and event engagement.

"The volunteers honored with this award have dedicated their time and resources to the fight against cancer," said Pamela Meyerhoffer, FAHP, volunteer chair of the American Cancer Society Board of Directors. "Their commitment to and passion for our mission is remarkable."

Harriston-Diggs was a recipient in the Society's New England Division. She was noted for bringing many new donors to the Society and for being a generous supporter of several major gift campaigns. Her experience in major gifts helped the Division open AstraZeneca Hope Lodge Boston in 2008.

AstraZeneca Hope Lodge Boston, located in Jamaica Plain, serves as a home away from home for patients traveling more than 40 miles to their outpatient treatments in Boston. There is no charge to stay at Hope Lodge, for either the patient or his or her caregivers.

"It was such a pleasure to be at the right place at the right time to actively participate in developing an important American Cancer Society vision," Harriston-Diggs said. "The Lodge has proven to be such a vital resource for patients and their caregivers seeking medical assistance from the many prestigious medical facilities in Boston."

"Stephanie's leadership has been instrumental in building and augmenting relationships between the American Cancer Society and the Boston area," said Peg Camp, Executive Vice President and Operating Officer of the Society's New England Division. "Her contributions are selfless and will leave an indelible impact on the Society's efforts to execute its lifesaving work in Boston."

Harriston-Diggs is excited to receive this prestigious award. "When I look at the caliber of excellence in the other 18 recipients who keep the American Cancer Society's programs thriving, I am honored and humbled to be recognized alongside them."

Published 8/5/2014

Have gavel, will travel

Dear MADHVS member,

Happy New Year! July is the start of a new year for MADHVS and a new slate of officers. I want to thank you for the honor to serve as your MADHVS president for the upcoming 2014-2015 term. MADHVS has been invaluable to me in my role as Director of Volunteer Services at Marlborough Hospital. I am so excited to be part of such a strong board and a valuable organization. Thank you to Nancy Reilly, C.A.V.S., outgoing president, and last year's board members for providing us with the leadership and educational opportunities to advance our profession and improve our operations during such a transitional time in health care.

Last week, I spent some time on the road getting the MADHVS transition process started. Nancy passed along the president's gavel as well as a truckload of materials. Ok, not a truckload, but we did need a cart to get all the notebooks, etc out to my car! She shared some of the wisdom she's gained from her tenure and I'm sure I'll have many more questions for her as she continues on the board as past president and in her new role as NEADHVS Educational Chair.

I also met with Sandy Epstein, new Area 2 chair, and shared materials and thoughts from my two years as Area 2 chair. I've been a member of MADHVS since 2008 and Sandy has been an active participant for much longer than I have. I'm pleased to be handing the reins to such a capable professional.

Next on the trip was Laura Dilts, new MADHVS educational chair and current NEADHVS membership chair. Laura has already been reviewing the materials from the Education Committee and has numerous ideas for the upcoming year. I'm looking forward to seeing what the committee proposes. Now, if I can only keep up with Laura's energy!

Speaking of energy, I am so impressed with this year's board and the mix of returning members and new additions. The wisdom of the returnees, along with a different perspective that only fresh eyes can bring, should make for quite a strong combination. We'll need that strength for the challenges that are facing us this year – increasing membership, educational offerings that accommodate the limited availability of time and money our member health care facilities are experiencing, and communicating effectively with you, our members, to ensure you get the most out of your investment in MADHVS.

The board will be meeting over the next several weeks to setup our calendar and goals for this year. Please feel free to send along any ideas or feedback to your area chairperson so we can do our best to meet your needs.

Once again, thank you and I'm looking forward to working with you to take MADHVS to the next level of professionalism, innovation and service excellence.


Mary Ann Stein
President, MADHVS
Director, Volunteer Services and Community Outreach
Marlborough Hospital

Published 8/5/2014

Jordan Hospital is now Beth Israel Deaconess-Plymouth

We are pleased to announce Jordan Hospital is now Beth Israel Deaconess-Plymouth. The change became effective January 1st of this year. Jordan joins the family that includes Beth Israel Deaconess Medical Center, BID-Milton and BID-Needham.

Introducing the Pat Rowell Extraordinary Achievement Award

On May 14th 2014, Pat Rowell was the recipient of the inaugural award, which will be given each year to a volunteer who exemplifies extraordinary committment to volunteerism, service, and generosity of spirit. Click here to view the article.

AHVRP 46th Annual Conference and Exposition

AHVRP 2014 Transforming and Inspiring Volunteerism with Innovation and Passion national conference, to be held August 19-22 at the Hyatt Regency Crystal City. Click here for more information.

2014 NEADHVS Spring meeting:
AREA CHAIRS 2014 - 2015
  • Area One: Deborah Long-Smith (Holyoke Medical Center) and Robin Kline (Cooley Dickinson Hospital)
    Current incumbents
  • Area Two: Sandy Epstein (Worcester Recovery Center and Hospital)
    Former chair – new to this term
  • Area Three: Michelle Caruso (Beth Israel Deaconess-Plymouth)
    Returning incumbent
  • Area Four: Shauntea Turner (Brigham and Women's Hospital)
    Returning incumbent
  • Area Five: Cheryl Satryb (Anna Jaques Hospital)
    Returning incumbent
*OFFICERS 2014 - 2015
  • President: Mary Ann Stein (Marlborough Hospital)
    Nominated for position
  • Vice-President: Jane Karaman (Beverly Hospital)
    Returning Incumbent
  • Secretary: Maleah Gustafson, CVA
    Nominated for position
  • Treasurer: Mary Iodice (Lahey Clinic)
    Returning Incumbent
  • Education Chair: Laura Dilts (Harrington Memorial Hospital)
    Nominated for position
  • Communications Chair: Sue Morgan (Newton Wellesley Hospital)
    Returning Incumbent
  • Membership Chair: Jan Ankerson (Mount Auburn Hospital)
    Returning Incumbent
  • Nominations Chair: Shelita Bailey (appointed by Nancy Reilly, C.A.V.S. - current President)

* Reduced term of one year for positions based on decisions made at Annual Meetings 2013 and 2014.

Marie Johnson, Director of Volunteers, Named 2009 Winchester Citizen of the Year

It is with great enthusiasm we announce that Marie Johnson, director of volunteer services, has been selected as the 2009 Winchester Citizen of the Year. The announcement was made on Wednesday April 15 at the Winchester Chamber of Commerce Annual Meeting. Marie is a past president of the chamber and Eucharistic Minster of the Church of the Epiphany. “The Citizen of the Year celebration is one of the chamber’s most exciting events of the year,” said Cathy Alexander, executive director of the Winchester Chamber of Commerce. “Since Marie is a former chamber president, it’s even more special to us.” A celebration and dinner to honor Marie will be held on Wednesday, May 20 at the Woburn Hilton. Tickets are $50. To make a reservation, please call the chamber office at 781-729-8870.

Lahey Clinic Volunteer Award: Team Award

On Tuesday, April 21, during National Volunteer Week, staff members from Lahey Clinic’s Cardiac Catheterization Lab and the department’s volunteers were presented with the Volunteer Team Award for exceptional collaboration between staff and volunteers. Robin Kline, director of volunteer services at Cooley Dickinson Hospital in Northampton and current president of the Massachusetts Association of Directors of Healthcare Volunteer Services, presented the award to Karen Walsh, BSN, RN, Cardiac Cath Lab. The Cath Lab’s volunteers are Charlie Caperonis, Michael Segal, Sonja Jacobson, Susan Nesline, Susan O’Neil, Ambroisine Trenchard and Sandra Curran. They have logged close to 1100 hours of service to Lahey Clinic since 2007.

Joining them for the celebration were Sanford Kurtz, MD, chief operating officer; Jeff Doran, senior vice president; Mary Iodice, director, Volunteer and Community Services; and Donna Silva, coordinator, Volunteer and Community Services; Diane Cronin, MSN, RN; and Tracey Batakis, RN, CEN.

AHVRP Education Development Committee

AHVRP Education Development Committee LogoThe AHVRP Education Development Committee is proud to present to our members an on-line resource that will support you in advocating for your leadership position and promote the value of your program within your healthcare organization.

As we all can attest, no on in our facilities seem to know exactly what we do, right? When a new project comes up, it's usually the DVS that ends up taking it on because administration knows we will successfully get the job done, right? After all, “we just work with volunteers - what an easy job!” Sound familiar?

Well colleagues, the time has come to show the value that volunteer services brings to each of our facilities.

The Advocacy Toolkit Committee began with the following questions: “What tools are needed to advocate for our profession, how do we show the value of our programs, how do we help our colleagues share the value of their position, how do we show the value of CAVS certification/renewal and get support from our direct reports?” The responses received from one of the most successful member surveys completed in the history of AHVRP enabled this committee to begin research on the four top categories selected by our members. We thank you for your participation!

As a member benefit, this exciting on-line toolkit provides a strong foundation of valuable resources and tools to assist you in further preparation for the CAVS exam, management reporting, benchmarking, program evaluation and much more. As the toolkit becomes established with our members, it will continue to grow and develop to meet current and future needs of volunteer leaders across the nation!

Please join us in introducing and sharing this advocacy tool with your members! If you are not a member of AHVRP, we invite you to join today!

Top 100 Places to Work in Massachusetts

The Globe 100’s “Top Places to Work: 2008” were published in the Boston Globe on Sunday, November 9. Winchester Hospital was ranked #1 in the survey. Look for the article on “Winchester Hospital: The Caring Community” on page 18, and for a picture of Volunteer Services Director and NEADHVS member Marie Johnson on page 4.

Other Massachusetts hospitals included in the top 100 rankings were: Children’s Hospital Boston (#18), Massachusetts General Hospital (#69), New England Baptist Hospital (#70), and Dana-Farber Cancer Institute (#73). Check out the feature at:

AHA My Care Counts

The AHA recently launched My Care Counts, a grassroots effort to let members of Congress know that Americans support their local hospitals and want to protect the care they receive in their communities.

The AHA is asking the men and women of our nation's hospitals - hospital leaders, trustees and staff - as well as auxilians and volunteers to sign an online "Call to Action" expressing their support. It's simple - visit, fill in the information requested and click "Sign the Call to action" to add your name to the thousands that already have signed on. But don't stop there! Share the Web site with your friends, family members and neighbors and ask them to join the effort by adding their names, and encouraging their family and friends to do likewise.

Today, hospitals must be able to respond to disasters both natural and manmade, update facilities and technologies to better care for an increasingly aging population, and upgrade information technology for patient safety. And they always need to be ready to provide the care you need at any time, under any circumstance. At a time when our nation's health care system faces these and other very serious challenges, cuts that threaten vital services are dangerous for all of us.

Please visit to sign the Call to Action...and forward the address on to your friends and family and ask them to sign as well. Your hospital is depending on you!

Letter from VolunteerMatch

Dear Colleague,

It is with great pleasure that I invite you to review Great Expectations: Boomers and the Future of Volunteering, a new report from VolunteerMatch.

This new study, presented with the support of the MetLife foundation and sponsored by Atlantic Philanthropies, takes a closer look at the types of volunteer opportunities older adults are looking for in order to provide useful insights for nonprofits interested in expanding their capacity to attract and engage this talented population.

The study, based on in-depth user research conducted by Peter D. Hart Research Associates, explores both the nonprofit and the volunteer perspectives, but focuses on identifying the evolving motivations, attitudes, skills and expectations of volunteers as they mature. The study also underscores the growing use of the Internet among older Americans and illustrates its usefulness as a tool for connecting volunteers with local nonprofit organizations.

Among the Key Findings of the report:

  • Many older non-volunteers are reconsidering volunteering.
  • More than half of 55+ non-volunteers report some interest in volunteering Professionals and women aged 55-64 are the most likely to be interested
  • Older non-volunteers aren't volunteering because they haven't found the right opportunity.
  • 32% of non-volunteers 55+ would prefer a volunteer activity that helps them learn new skills or explore new interests.
  • Older adult volunteers are more likely to appreciate the personal significance of volunteering.
  • VolunteerMatch users age 55+ are contributing nearly 100 hours a year more than users aged 30-39 (226 hours vs. 132 hours).
  • 75% of users 55+ view volunteering as "very important" or "one of the most important" things in their life.
  • Volunteers grow increasingly interested in making use of their career and non-career related skills as they mature.
  • A majority of VolunteerMatch users 55+ agree that they would prefer a volunteer opportunity that makes use of their personal or professional skills.
  • The Internet is making it easier for people of all ages to find nonprofit organizations that need help.
  • 66% of those surveyed report that their use of the Internet has made it easier for them to find an organization that needed help.
  • 61% report that it has made it easier to find interesting opportunities.

Great Expectations: Boomers and the Future of Volunteering echoes the working hypothesis held by many sector researchers and practitioners that older volunteers, with their desire to apply a lifetime of experience and skill, have expectations for their volunteer commitments that don't currently align with the perceived need for skilled volunteers among nonprofits. The findings also suggest that knowledge and education, coupled with a more effective
communication infrastructure, can realign these dynamics by reinforcing high
expectations and empowering more organizations to make the most of their
volunteer initiatives.

To download a copy of the full report, visit:

We hope you find Great Expectations: Boomers and the Future of Volunteering to be both insightful and thought-provoking, and encourage you to share it with your colleagues.

VolunteerMatch is committed to investing in technology to transform the landscape of volunteering and we look forward to working with you in the years ahead.

Greg Baldwin

Independent Sector Updates Worth of a Volunteer

Independent Sector announces that the 2008 estimate for the value of a volunteer hour in the USA has reached $20.25. The 2006 estimate increased from $19.51 per hour in 2007. The estimated value per hour for Massachusetts volunteers is $25.47 for 2008, the latest date available.

IS calculates the hourly value of volunteer time based on the average hourly wage for all non-management, nonagriculture workers as determined by the Bureau of Labor Statistics, with a 12 percent increase to estimate for fringe benefits.

Independent Sector is a nonprofit, nonpartisan coalition of approximately 575 charities, foundations, and corporate philanthropy programs, collectively representing tens of thousands of charitable groups in every state across the nation. Its mission is to advance the common good by leading, strengthening, and mobilizing the charitable community. For more information about Independent Sector, go to Resources on this website.

Future dates for National Volunteer Week!

April 18—24, 2010

“Celebrate What’s Right with the World”

MADHVS has a copy of a wonderful video, “Celebrate What’s Right with the World”, available to MADHVS members for workshops, orientations, appreciation and awards banquets, etc. The video helps us recognize possibilities and find solutions for many of the challenges before us, and features stunning photography from Dewitt Jones of National Geographic magazine. Contact MADHVS Communications Director for availability and details.



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